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SHIPPING

  • We charge in Australian Dollars (AUD)

  • Orders are not shipped over weekends or public holidays in the State of Victoria, Australia.

  • Prices quoted do not include shipping or any applicable international customs charges

WITHIN AUSTRALIA

  • A flat rate of $20 applies to each order under $100 within Australia

  • Use the code FREESHIPAUS for free shipping on any order over $100 shipped within Australia

  • Use the code FREESHIPSAMPLESAUS for free shipping on samples within Australia

All items ordered within Australia will be shipped with Australia Post within two to three business days of placing your order. Delivery is estimated between 2-5 business days after that, and may be subject to delays depending on location. All deliveries will be sent with a tracking number from Australia Post.

If you have any issues with your order, please email  hello@silkandstitch.com.au to let us know.

If your order hasn’t arrived within 5 business days of shipment, please email hello@silkandstitch.com.au to let us know.

If you are desperate to get your hands on your order urgently, please let us know before placing your order and we will do our best to accommodate your needs!

INTERNATIONAL

  • A rate of $120 per order, with an additional $20 per item applies to each order shipped outside of Australia. International shipping costs are very tricky to predict - so we are happy to individually quote you on your items and charge accordingly as an additional service in place of the automatic costing.

All items ordered outside of  Australia will be shipped with DHL Express or Australia Post within two to three business days of placing your order. Delivery is estimated between 14-21 days, and may be subject to delays depending on location. All deliveries will be sent with a tracking number.

Every time we ship items overseas, we are required by law to declare the full amount of the invoice and the entire contents of the parcel on the customs declaration form and the accompanying invoice.

If your country requires import tax to be paid our shipping provider or your country’s customs office will contact you to advise you of the required payment. Your order may be held at customs until this import tax is paid.

Silk and Stitch is not responsible for the payment of customs tax, and cannot accept returns due to high import taxes being charged. If you are concerned about what customs taxes and duties may be payable on your order, we strongly recommend contacting your local customs office for further information prior to placing your order. We are not able to provide any advice as to what import tax may be applicable in your country.

If you have any issues with your order, please email  hello@silkandstitch.com.au to let us know.

POSTAGE DELAYS

All delivery times are provided as estimates only. Silk and Stitch is not responsible for any delays caused or incurred by delivery services or international customs clearance processes.